Learning & Development Expertise

As an experienced learning technologist and program manager, the client has engaged my services to drive the vision to globally deliver learning and training needs

I lead a strategic program for learning and development management, including detailed and phased projects of work that are both functional and technical. Liaising with the VP of Talent, Senior Director of HR and business leaders in multiple regions, we have designed a new operating model for organizational learning including clear definition of roles and responsibilities centrally and regionally. This also includes a plan for learning and development programs including leadership development, new college graduate training and new hire onboarding. 

Digitally I have served to advise the client teams on technology solutions including an LMS and an LXP as well as roadmap for integrating to career development tools, coaching and mentoring applications.

The client was going through a major transformation towards a digital delivery model of their services triggered by the start of the pandemic in 2020. A globally recognized leader in arts and education, their talent and learning functions were completely re-organizing teams to align with the new digital business model.

I supported the director of Talent Management to identify a global model for learning and development. Working hand in hand within their busiest business function, I identified training needs for developing country leadership and designed programs for learning at various career levels. Conjointly I supported the Head of Talent Acquisition with the restructuring into a skills based hiring organization leveraging new talent intelligence platforms. I led an integrative effort between skills needed for hiring and learning under both leaders and advised on approach and plan for achieving a future state organization.

I designed and delivered a strategy and plan for a Customer Education platform. This included evaluation and assessment of content delivery platforms.  As part of the customer success organisation, I strategically aligned the content strategy across various teams with different functions. I opened up the lines of communication between  product management, account management and customer service teams.  I created a plan to focus on education and learning for both internal employee training as well as external client facing training.

I also developed and delivered custom learning content for a key client in English and Italian. The content was created using eLearning authoring tools and coordination with internal parties for voiceover talent into target language.

I was a strategic advisor to the VP of HR, the VP of Project Management and the Chief Technology Officer. This company was going through a merger and acquisition and needed to define a programme of work that included multiple diverse acquired company teams in a newly formed matrix organization. I took ownership of the relationship with 3rd party technology to improve use of their solutions which included: People Performance Platform, Learning Experience Platform and Talent Acquisition and Onboarding solution. I led workshops with practice directors and managers to define key processes in hiring, career development and training by function of business.I delivered a plan to accompany the strategic vision at the top to support the vision to create clear development pathways for employees with accompanied learning through various tools and programs.

The client was a UK-USA based retailer in the healthcare and beauty space that was going through an HR transformation. I lead the Learning workstream which included several teams from learning and development, instructional designers, HRIS and the business. With multiple existing technologies in use, including an LMS and multiple LXP, the project was focused on streamlining learning so that it became accessible to all levels of the organisation across multiple different types of learning needs. I managed a team of internal learning consultants as well as external services providers to evaluate and plan for a multi year deployment. This included strategic conversations with the VP of Talent and the Head of Learning to define and articulate their vision. During this phase, we were evaluating new technologies that would provide an embedded learning and employee experience.

Hired as a senior trainer for a specific product in this business, I evolved my role into strategic learning consultant to improve their Educational Offering. I created and delivered a new approach to client training of an Onboarding solution. Working within the training team of a software company specialising in talent management solutions, I redefined the approach to training both internal employees as well as customers to be more engaging, interactive and practical.   I deployed a a flipped classroom model approach. I created microlearning  videos to support small bite sized pieces of content.  Coordinating with colleagues to develop user persona learning journeys, we delivered the content using Brightcove as the video learning platform.  I was also a course facilitator, testing experiential and engagement in virtual courses through key activities using breakout rooms and polling functionality.