Portfolio of work
Client: Japanese HQ Global Semiconductor
Client: UK Global Charity in English Language Learning
Client: UK Global Charity in English Language Learning
As an experienced HR technologist and program manager, the client engaged my services for multiple objectives as they implemented new HR systems. This included:
- Knowledge transfer and upskilling of operational teams on recently implemented AI driven Recruiting technology through SmartRecruiters
- Design a framework for Change Management on a global Time & Attendance and Payroll project
- Delivery of a global integrated solution for Learning including an LMS and integrated content providers
- Organizational models for various new regional business operation centers
- Ongoing strategic consultation and leadership alignment workshops
As a business that grows through acquisition at regional level, this organization was highly matrixed and complex with acquired companies not all fully integrated into the global model. This meant working to know people across the multiple regions and functions of business that would be key for stakeholder engagement and buy in. Fast response times, rapid coordination, extensive and repetitive communication and information sharing were necessary. I worked to know the teams and adapt to each new change in business direction. I was able to deliver activities and projects on time and on budget.
Client: UK Global Charity in English Language Learning
Client: UK Global Charity in English Language Learning
Client: UK Global Charity in English Language Learning
The client was going through a major transformation towards a digital delivery model of their services triggered by the start of the pandemic in 2020.
I supported the director of Talent Acquisition to develop a new operating model for global recruiting that was focused on skills based hiring. This included:
- Evaluation, management and selection of a vendor of Talent Intelligence platforms including Eighfold AI, Phenom People and Beamery
- Alignment of the strategic leaders in Talent towards a common objective, including facilitating key conversations and meetings between the head of Recruiting and the head of Talent Management.
- Facilitation of key workshops to help identify how the business would support a transformation to a skills based organization
- Documented governance and organizational structure for delivery of new model over 3 years
- Definition of key change management activities for Talent Development including training upskilling, reskilling and cross skilling
As an organization in the public sector that was spread over 37 countries, the coordination of efforts were complex and required comprehensive documentation and information sharing.
Client: Global Manufacturer of Cement Products
Client: UK Global Charity in English Language Learning
Client: U.S. based Software Development Company
The client is a global manufacturer for cement products in the world and was an organization merged from two big corporations. Operating in a regional model, I supported the global head of HR transformation in a multi year plan to restructure their operational centers and HR shared service model.
This included:
- Global program management of an initiative to transform the operational centers across the regions into a strategic HR service model
- Identify regional specific projects and deliver templates and governance structures for each
- Manage a distributed team of project managers, process optimization consultants, integration consultants and HR service delivery support agents
- Design a change management framework and mobilize a change network through the regions
- Liaise and coordinate with Heads of the centers, functional leaders, Directors of technology and IT services and Country HR leaders
A fast paced environment requiring quick thinking and coordination as well as continuous follow up and thorough communication on a global level, I was able to bring teams from the Americas, EMEA and APAC together for successful collaboration.
Client: U.S. based Software Development Company
Client: U.S. based Software Development Company
Client: U.S. based Software Development Company
This company was going through a phase of merger and acquisitions and needed to define a program of work that included multiple diverse acquired company teams in a newly formed matrix organization. I supported the VP of HR, the VP of Project Management and the Chief Technology Officer to drive HR technology strategic planning and operational execution. My responsiilities included:
- Ownership of all HR technology and relationships with 3rd party technology vendors to improve use of solutions
- Lead workshops with practice directors and managers to define key processes in hiring, career development and training by function of business.
- Align a strategic vision for operating technology needs across multiple regions of business and ongoing acquisitions
- Deliver improvements to existing operational HR needs using technology including Greenhouse for Recruiting, Bamboo HR for core HR and Onboarding, Lattice for Performance, Career Pathways and Compensation
- Scoped new solutions for organizational learning in collaboration with the head of learning
The client continued to acquire at a fast speed requiring the creation of a template model for onboarding and integrating new businesses into HR.
Client: Global Retailer in Healthcare
Client: U.S. based Software Development Company
Client: France HQ Semiconductor Organization
The client was a UK-USA based retailer in the healthcare and beauty space that was going through an HR transformation. I lead the Learning workstream which included several teams from learning and development, instructional designers, HRIS and the business. With multiple existing technologies in use, including an LMS and multiple LXP, the project was focused on streamlining learning so that it became accessible to all levels of the organisation across multiple different types of learning needs. My activities included:
- I managed a team of internal learning consultants as well as external services providers to evaluate and plan for a multi year deployment.
- Aligned strategic conversations with the VP of Talent and the Head of Learning to define and articulate their vision.
- Evaluate new technologies that would provide an embedded learning and employee experience.
- Manage consultancy partner, Accenture, to deliver keep artifacts for HR transformation in Learning
- Plan and deliver approach for content migration of learning across various lines of business
The client was in a volatile environment awaiting decision on divestiture of the two countries into independent entities. This required planning contingencies in all aspects of the project.
Client: France HQ Semiconductor Organization
Client: U.S. based Software Development Company
Client: France HQ Semiconductor Organization
The client was a global semiconductor manufacturer with strong regional functions. They were transforming their HR operations and introducing a single technology solution at global scale. They had partnered with Accenture and a local system integrator to deploy the new solutions over 3 years with a comprehensive end to end view on all HR processes.
I was hired to lead the Talent management processes and technologies, this included:
- Manage a team of 5 functional consultants in the deployment of new processes and technologies
- Liaise with the Director of HR Technology and the HR Transformation leader to align strategic objectives
- Manage and coordinate effort of technology vendors and 3rd party
- Facilitate intercultural understanding of business needs with focus on USA, Canada and LATAM businesses
- Streamline the delivery of talent specific deliverables
The team was a large globally operating team that operated in a decentralized model where each country was given significant autonomy. The technology, however was meant to be standardized. This required significant review of key decisions, documentation of processes and technology use and consistent and repetitive communication.